Data Deletion Instructions

1. Disconnect a social account

Sign in, open Social media settings and choose Disconnect. This disables the selected connection and clears its stored Page token, where present. It does not delete the shared grant/user token, the account's history, your HeyMarketer account or posts already on Meta. Disconnect is a connection control, not complete data erasure. To revoke the whole authorisation, use the grant revocation control or remove our app in Meta settings.

2. Revoke in Facebook or Instagram

Open the apps/business integrations section of your Facebook or Instagram settings and find the app associated with your HeyMarketer connection. The name shown by Meta may differ from our product name, including a legacy name such as Marketer or Marketer - IG. Check the connection you authorised rather than removing an unrelated app. Meta's signed deauthorisation callback disables the related connection; it is separate from Meta's data-deletion flow.

3. Request Meta-connected data deletion

Use Meta's delete-your-data flow for our app, or contact us from your registered account email. A verified Meta request deletes the related stored tokens and grants, connected Page/Instagram account records and provider IDs, pending OAuth candidates/state, brand links, publishing jobs, linked post/account performance data, imported text/thumbnails and linked post AI analyses.

• Meta supplies a confirmation code and status link. The public status address is /social/data-deletion/status/<confirmation-code>. It shows only the general processing state and request/completion time, never account details or message content.
• The states include pending, processing, completed and failed. If the request fails or the code cannot be found, contact us with the code for assistance. Do not send access tokens.
• This process does not automatically delete your HeyMarketer login, authored brands/campaigns/copy/images/videos, email contacts or billing records. Posts already published on Meta require a separate supported post-removal action or removal on Meta.

4. Delete content or your HeyMarketer account

Use available content-deletion controls or email [email protected] from your registered address with the subject "Data deletion request". Specify whether you want particular uploads/content/history removed, Meta-connected data deleted, or the whole account closed. If you cannot access the registered email, contact us to arrange proportionate verification. Never send your password, tokens or full card details.

We verify identity/authority and confirm scope, dependencies and completion. Ordinary editing/regeneration preserves version history and does not erase earlier versions. Account deletion may need to stop jobs and reconcile outcomes, and must clean up provider resources owned by that account; a provider failure can delay final removal. Where a separate subscription exists, cancel renewal as well and ask us to confirm its status.

Requests are handled within applicable legal time limits. There is no universal instant-deletion deadline: processing depends on the verified scope, unresolved work and provider cleanup. We explain any delay or justified retention and confirm completion of the agreed scope.

5. Email contacts, unsubscribe and recipient requests

An account owner can delete contacts using the contact controls. Group membership is removed and linked addresses are hidden immediately; the worker clears remaining snapshot addresses and diagnostics in batches. An unsubscribe link stops that sender's future marketing but is not a request to delete every related record.

Recipients should contact the sender identified in the email for access, correction or deletion, or [email protected] for help. We may need to coordinate with the customer and verify control of the address. Minimal address hashes may remain for unsubscribe/complaint/invalid-address suppression, including platform protection where applicable. These hashes can still be personal data.

6. Retained records, backups and third-party copies

We retain only information needed for the remaining service, accounting, legal, dispute or security purpose, including minimal audit and suppression records where justified. The Privacy Policy sets out category-specific retention. A Meta deletion request does not erase independent customer-authored material.

Backups normally rotate over 30 days rather than being rewritten for each request. They remain restricted until expiry; recorded deletions are reapplied if a backup is restored. Copies already downloaded, cached or published by recipients or third parties can remain outside our control.

7. Language

English and Traditional Chinese versions are provided. If wording differs, the English version prevails to the extent permitted by applicable law.